If you wish to return a product or part of the products in your order, you must notify us of this in writing by email: info@danaihome.gr. or by phone by calling the customer service department on the phone: 2261080013. Your decision should be made within 14 calendar days from the day of receipt of the order. If you wish to return the product due to a defect you must inform us immediately within 48 hours (additional information is provided below*). Also send us to the email: info@danaihome.gr. photo of the defect (be aware that it is not done for reasons of distrust towards your side; photos help in our communication with the technical department, but also to solve faster any quality issues that arise; in these cases the photos of the object are the best solution).

Also, the products that are listed as upon request, cannot be returned and canceled from the moment the order is implemented.

It is important to note that until the products arrive in our warehouses, they are under your responsibility, so you should make sure that they are packaged in their factory packaging, so that they do not receive any additional damage than the one you have already mentioned. Products in an inappropriate condition are not accepted.

1. In case the return of the product is unjustified (e.g. you did not like the product), the customer must return the product exactly in the excellent – factory condition/packaging that received itThe returned product must not have been used – mounted, be in excellent condition just as before its sale, in its complete original packaging (box, nylon, foam, etc., which should not have tears or damage / alterations) and with all the contents of the original packaging (instructions for use, characteristics and guarantees forms, etc.). In addition, in order for the return of the product to be accepted, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are reflected in the purchase document. Firstly, to make the necessary inspection by our technical department and secondly to avoid problems in case the parcel receives some damage during transport.
   The customer is obliged to return the products within fourteen (14) calendar days from the day on which he notified the withdrawal.
2. *In case the customer wishes to return or replace a defective product, the following procedure must be followed.
   If the customer upon receipt detects any external damage (e.g., damaged – torn outer packaging that foreshadows possible internal wear), it is urged and recommended by the company to refuse receipt and then a written notification of his refusal to the company.
3. In case the customer receives the product in perfect condition but during the opening of the package he detects any shortage (e.g., accessories, screws, etc.) in terms of assembly and use of the product, he should within 48 hours notify the problem he faces to the company via email info@danaihome.gr. It is necessary to photograph what he has received, to forward it to the company and after the company receives the email within the time limit set, it must serve the customer.
4. In case the products have been shipped with a transport company and you wish a return, you are obliged to go and deliver the parcel to the transport company yourself in perfect packaging as you received them.

• • If you are located in the city of Thessaloniki, the cooperating transport company is KASAPIS S.A. (Arkadiou 6, Kalochori Thessaloniki, tel.: 2310753101)
  • If you are in the city of Athens, the cooperating transport company is MARINOS (Agias Annis 50, Egaleo, tel.: 2103463600).
  • If you are located in an area where the product to be returned to us will need to be transported by two or more transport companies, the first transport company to which you immediately deliver the product for return will be paid by you, while the transport costs for the following transport companies (second, third, etc.) will be deducted from the amount that will be returned to you. In any case, the products must be labeled EFTRAUSTON.

Refund of the value of returned products

1. In the case of charging the customer via credit card, the company, if it has received the price from the bank, will be obliged to inform the bank of the cancellation of the transaction and the bank will take any action provided. The company, following this information, bears no responsibility for the time and manner of execution of the reversal, which is regulated by the contract drawn up between the issuing bank and the customer.
2. In case the customer has made his payment by bank deposit, he must notify his request in writing via email info@danaihome.gr. by noting the following information: IBAN, a bank to which he belongs and the name of the beneficiary, so that within 48 hours the company can proceed with the refund of his money.

Order cancellation

The cancellation of the order is implemented by Danai home. Without limiting the provisions on withdrawal of article 9, you can cancel your order in case it has not been shipped yet and inform us by phone at tel.:2261080013 – 6936853095 and electronically at the email info@danaihome.gr. If you wish to cancel your order after receipt, contact us and a representative of our company will inform you about your choices. Finally, if your product has been invoiced and has been routed, the shipping and return costs are borne by the customer.