If you wish to return a product or part of the products in your order, you must notify us of this in writing by email: info@danaihome.gr. or by phone by calling the customer service department on the phone: 2261080013. Your decision should be made within 14 calendar days from the day of receipt of the order. If you wish to return the product due to a defect you must inform us immediately within 48 hours (additional information is provided below*). Also send us to the email: info@danaihome.gr. photo of the defect (be aware that it is not done for reasons of distrust towards your side; photos help in our communication with the technical department, but also to solve faster any quality issues that arise; in these cases the photos of the object are the best solution).

Also, the products that are listed as upon request, cannot be returned and canceled from the moment the order is implemented.

It is important to note that until the products arrive in our warehouses, they are under your responsibility, so you should make sure that they are packaged in their factory packaging, so that they do not receive any additional damage than the one you have already mentioned. Products in an inappropriate condition are not accepted.

1. In case the return of the product is unjustified (e.g. you did not like the product), the customer must return the product exactly in the excellent – factory condition/packaging received.The returned product must not have been used – mounted, be in excellent condition just as before its sale, in its complete original packaging (box, nylon, foam, etc., which should not have tears or damage / alterations) and with all the contents of the original packaging (instructions for use, characteristics and guarantees forms, etc.). In addition, in order for the return of the product to be accepted, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are reflected in the purchase document. Firstly, to make the necessary inspection by our technical department and secondly to avoid problems in case the parcel receives some damage during transport.
   The customer is obliged to return the products within fourteen (14) calendar days from the day on which he notified the withdrawal.
2. *In case the customer wishes to return or replace a defective product, the following procedure must be followed.
   If, upon receipt, the customer detects any external damage (e.g. worn - torn outer packaging that suggests possible internal damage), he is encouraged and recommended by the company to refuse receipt and then notify the company in writing of his refusal. If the customer receives the package it is under their own responsibility and any problem that arises internally can only be replaced at a corresponding cost.
3. In the event that the customer receives the product in perfect condition but upon opening the package detects any lack (e.g. accessories, screws, etc.) regarding the assembly and use of the product, he must within 48 hours notify the problem facing the company via email info@danaihome.gr. It is necessary to photograph what he has received, to forward it to the company and after the company receives the email within the time limit set, it must serve the customer.
4. In case the products have been shipped with a transport company and you wish a return, you are obliged to go and deliver the parcel to the transport company yourself in perfect packaging as you received them.
   • • If you are in the city of Thessaloniki, the cooperating transport company is KASAPIS SA. (Arkadiou 6, Kalochori Thessaloniki, tel.: 2310753101)
     • If you are in the city of Athens, the cooperating transport company is MARINOS (50 Agias Annis, Aigaleo, tel.: 2103463600).
     • If you are located in an area where the product in order to be returned to us will need to be transported with two or more transport companies, the first transport company to which you will immediately deliver the product for return will be paid by you, while the shipping cost for the next transport companies (second, third, etc.) will be deducted from the amount that will be returned to you.

In any case, the products should bear distinctively FRAGILE.